We are at the start of an academic year, a person down, and in the process of hiring a User Support Specialist. I say these things not as an excuse but to acknowledge to myself that these are not normal circumstances. What it does mean is that I need to pick and choose how I spend my time now more than at other times in the past year.
In an effort to keep some of the day to day requests for help from boiling over into fires, I have chosen to do a great deal of desktop support to allow the rest of the team to focus on registering students on the network, plan for computer replacement, and attend to the technology classrooms. This has meant that somethings have needed to take a back burner. Planning and thinking seem to be the things I placed on the back burner and I don’t know that that is wise for long periods of times or even short periods of time for that manner.
One of the biggest hits has been my blogging time which needs to change (and this post is my attempt to reverse gears). Blogging is at the core of my planning strategy as it allows me to write, which allows me to think, about anything that is occupying my time or on the horizion which I need to focus my thoughts/perspectives on. I realized today as I composed responses to emails on the plane that having the opportunity to write and think on a topic and then review what my response allows me to communicate my message more clearly than when I sit down and just fire off responses. The chance to jott down ideas, ponder, and revise helps keep me focused on the end goals – User Centered Desktop Support. By having worked through details, hunches, implications of issues prior to responding to them allows me to adjust to the nuances of the day to day in a process driven way.
Another thing that I have dropped from my daily routine is the tweet of what I am doing next. This may seem trivial but I started doing it following an NPR story that include a piece of research about how vocalizing the next step of a process creates efficiencies in performing the process. Something about the level of commitment it takes to say something as opposed to thinking it. And to tell you the truth It worked for me. When I tweeted “I am gong to respond to emails” that is what I did for the next 30 minutes. This worked to a large degree even for the tasks that I would normally procrastinate. The times that I got distracted or interrupted I would tweet that too to acknowledge that I was not successful. That often is all it took to get back on track with the next thing on the todo list.
I intend to reinstitute both of these strategies pretty much starting now. We will see how I do.